Administrative Assistant

Location: In-Office Position
Practice: Outpatient Psychiatric Practice (All providers work virtually)


About Us:
We are a growing outpatient psychiatric practice seeking a reliable, professional, and experienced Administrative Assistant with prior medical office experience. Our providers see patients virtually, and our administrative team works in-office to ensure seamless coordination of care.


Position Overview:
The Administrative Assistant will serve as the primary point of contact for patients and will be responsible for managing daily front-office operations, phone communications, and coordination between patients and providers.


Key Responsibilities:

• Answer and manage high-volume phone calls professionally
  
  
• Schedule, reschedule, and confirm patient appointments
  
  
• Handle medication refill requests and route appropriately to providers
  
  
• Take detailed messages regarding patient medication concerns or clinical issues
  
  
• Process medical records requests in compliance with HIPAA
  
  
• Verify insurance and maintain accurate patient records
  
  
• Maintain organized documentation and communication logs
  
  
• Provide excellent customer service to patients
  
  

Qualifications:

• Minimum 1–2 years of experience in a medical office (required)
  
  
• Experience in a psychiatric or behavioral health setting preferred
  
  
• Familiarity with EMR/EHR systems
  
  
• Strong phone etiquette and communication skills
  
  
• Knowledge of HIPAA regulations
  
  
• Ability to multitask and prioritize in a fast-paced environment
  
  
• Professional, organized, and detail-oriented
  
  

Compensation:
Competitive hourly rate based on experience


Schedule:
Full-time: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5:00PM


If you are dependable, professional, and experienced in medical office administration, we would love to hear from you.