Transformation Coach

Job Description

Job Description

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

Job Description

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our True North : Our Patients, Our Colleagues, Our Community.

The Transformation Coach is responsible for supporting and mentoring trained Project Facilitators in defining, scoping and validating projects that align with organizational objectives. Assist Facilitators in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.

• Improves processes using performance improvement standards and methods, such as 5S, Lean, VSA, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
• Develops standard work within process areas and the PI functions and collects and presents data analysis results.
• Leads the A3 / IMPRV process and design for rapid process improvement workshops (RPIW) and value stream analysis (VSA), including business justification, baseline and current state performance, and accurate scope for the project.
• Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.
• Assists department leadership with understanding analytical data and instructs as necessary.
• Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and software (Visio).

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Review the 2024-2025 UMMS Benefits Guide

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