Accounts Receivable Analyst

The Accounts Receivable Analyst will be responsible for monitoring accounts receivable balances, identifying high risk accounts and developing collections strategy on outstanding customer balances. In addition, the collections analyst will provide weekly AR reporting, updating KPIs and driving initiatives to prevent aged balances.

What you'll be doing:

• Monitor customer AR accounts to identify outstanding balances and identify unresolved items.
• Investigate and understand the history behind aged balances.
• Contact customers with outstanding balances by telephone, email, or other electronic means to negotiate debt recovery.
• Take actions to encourage timely customer payments by collaborating on collections strategies with other teams.
• Perform weekly collections analysis to capture AR balances, payments received, and identify risky accounts.
• Assist with internal and external customer inquiries such as providing payment status, pulling invoice copies, updating info (email address, purchase orders, bill to addresses, etc).
• Customer portal management - assist with new customer forms/portal set up for new customers.
• Work with legal team to draft legal letters on unresponsive accounts.
• Perform payment applications daily in NetSuite and apply payments relating to IROF in the Later platform if applicable.
• Review and document customer credit history to identify risks. Work with legal team to document high risk customers.
• Research, document, and implement a credit agency process.
• Update monthly accounts receivable key performance indicators (KPIs) and implement strategies to improve these key performance indicators.
• Maintain and update internal accounts receivable processes and policies.
• Responsible for calculation of bad debt allowance and its reduction.
• Assist in any other ad hoc project/task as assigned by management.

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

• Minimum 5 years experience in a similar Collections and AR analyst role
• Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands.
• Driven individual who is eager to learn but can work independently.
• Analytical and problem solver.
• Strong written, verbal and interpersonal communication skills as this individual will work with both internal and external customers.
• Intermediate to advanced Excel skills required.
• Bachelor’s degree in Accounting/Business or related field preferred.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$69,000-$75,000 USD

Some perks of being on our team:

• Flexible PTO: We want you to take the time off when you want or need to recharge!
• Learning & Development: We provide growth opportunities through training, coaching, mentorship programs, and workshops.
• Parental benefits: We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.
• Healthcare: Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.
• Employee Resource Groups: Belonging is an important part of doing your best work. These ERGs provide support and community for employees.

*Co-op team members are not eligible for company benefits.

Where we work

We hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.