Medical Secretary

Medical Secretary

Location : Lower East Side Org Unit : NYPHLMH-Administration Work Days : Monday-Friday Weekly Hours : 35.00 Exemption Status : Non-Exempt Salary Range : $23.98 - $26.35

Position Summary

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers

Job Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Fields telephone inquiries from patients and referring physician offices. Takes messages and / or triages calls to appropriate staff. Escalates more complex issues to senior staff, clinical team members and / or department managers for resolution.
• Ensures patient charts and registration face sheets are available and prepared for visit.
• Schedules follow-up procedures, radiology and diagnostic tests.
• Maintains physicians' administrative (research and academic) and clinical / surgical schedules.
• Processes medical record requests for provider(s), according to institutional and compliance standards.
• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and / or a referral, if required.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Education

High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer / patient service role over telephone and in-person

Knowledge, Skills and Abilities

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work

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