Customer Experience Intern

Customer Experience Intern

Duration : 12 weeks, 37.5 hours per week

Start Date : May 26 or June 8

At Vertex Inc., we create technology that empowers businessesand we build teams that reflect the wide range of communities we serve. Our Customer Experience (CX) team is focused on delivering meaningful insights, operational excellence, and customer-centric innovation across the organization. As a Customer Experience Intern, you'll support strategic initiatives that span customer feedback programs, Gainsight administration, customer advocacy, and data analytics. You'll gain hands-on experience with industry-leading platforms and collaborate with cross-functional teams to help shape the future of customer success at Vertex.

What You'll Experience

• Learn how customer feedback is captured across key touchpoints, transformed into actionable insights, and used to drive strategic communication and satisfaction improvements.
• Gain hands-on experience with CX platforms including Gainsight, Salesforce, and Power BI to support customer journey mapping, health scoring, and feedback loop tracking.
• Collaborate with teams across the organization to support onboarding optimization, CX Champion programs, and Voice of Customer campaigns.

What You'll Do

Gainsight Strategy & Feedback Administration

Customer Feedback Collection

Customer Champion & Delight Program

CX Insights & Analytics

What We're Looking For

Must-Have Functional Skills

Other Top Skills

Preferred Qualifications

Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

COMMENTS : The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

US Base Salary Range : $22.00 - $24.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission / bonus, and / or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.