Customer Success Coordinator

Job Description

Job Description

Customer Success Coordinator

The Company :

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”.

With a slogan of “Love the DIME Difference”, DIME’s mission is simple : to create luxurious skincare and beauty products that are clean, effective, and approachable.

Position Description :

The Customer Success Coordinator assists customers by answering questions, troubleshooting issues, and providing guidance and knowledge about the company’s products.

Duties / Responsibilities :

• Supports customers via email, live chat, social media platforms, etc.
• Monitors and responds to customers' questions, comments, and direct messages in a timely manner.
• Assists customers in person; processes orders and checks them out.
• Educates customers on product usage, ingredients, and benefits.
• Identifies customer needs and recommends the appropriate products.
• Creates a high-quality customer service experience with every customer interaction.
• Displays creative problem-solving by presenting solutions to customers.
• Actively contributes to creating a positive team atmosphere by collaborating and maintaining professional relationships.
• Represents the company in a positive, professional manner.
• Completes assigned training on time
• Other duties as assigned

Requirements :

Qualifications, Education, and Experience :

Location :

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