Talent.com
No longer accepting applications
Call Center Operations Supervisor (Hidalgo)

Call Center Operations Supervisor (Hidalgo)

Teleperformance USAHidalgo, TX, United States
22 hours ago
Job type
  • Full-time
Job description

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.

Your Responsibilities

  • Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
  • 80% of your day will consist of coaching and educating agents on how to improve their performance
  • Create an environment focusing on fun, enthusiasm and accountability
  • Take initiative and show leadership by creating performance improvement plans
  • Administer coaching and disciplinary action when appropriate
  • Handle both internal and client led performance discussions
  • Perform other related duties and assignments as required and as assigned by supervisor or other management
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
  • Must be able to take calls when needed.
  • Qualifications

  • College degree preferred or equivalent work experience required
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Solid organizational, administrative, leadership and time management skills
  • Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
  • Must have a keen sense of attention to detail
  • Skilled in determining why and how tasks should be attempted and their effective completion
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
  • Typing speed of 25 wpm
  • Excellent written and verbal communication skills consistent with North American business standards
  • Must have availability to work various shifts influenced by current business needs
  • High school diploma or GED required
  • Excellent attendance history is required
  • Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Operation Supervisor • Hidalgo, TX, United States

    Related jobs
    • Promoted
    Supervisor Clientes nuevos

    Supervisor Clientes nuevos

    Horizon GlobalReynosa, México
    Realizar mantenimientos correctivos y preventivos del área asignada (MP10).Manejo de personal del área sindicalizada de ambos turnos. Coordinar listado de locacion de los welding fixture.Seguimiento...Show moreLast updated: 1 day ago
    • Promoted
    Call Center Operations Supervisor

    Call Center Operations Supervisor

    TeleperformanceMcallen, TX, US
    Full-time
    TP Inbound Call Center Manager.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their b...Show moreLast updated: 30+ days ago
    • Promoted
    Admin Clerk

    Admin Clerk

    Snelling Staffing ServicesEdinburg, TX, US
    Part-time
    Job Duties and Responsibilities : .Answer the telephone, take messages, or direct the call to our office personnel.Greet visitors and advise personnel of their arrival. Perform errands for the office ...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzSullivan City, Texas, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 1 day ago
    • Promoted
    Onsite Supervisor

    Onsite Supervisor

    The Onin GroupMcallen, TX, US
    Full-time
    At ?nin Staffing, we don't just fill jobs we create opportunity and empower people.As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs,...Show moreLast updated: 5 days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeHidalgo, TX, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Service Supervisor

    Service Supervisor

    CintasMercedes, TX, US
    Full-time
    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Solicitamos Supervisores De Oficinas

    Solicitamos Supervisores De Oficinas

    Horizon GlobalReynosa, México
    Realizar mantenimientos correctivos y preventivos del área asignada (MP10).Manejo de personal del área sindicalizada de ambos turnos. Coordinar listado de locacion de los welding fixture.Seguimiento...Show moreLast updated: 1 day ago
    • Promoted
    Supervisora de Oficinas

    Supervisora de Oficinas

    Horizon GlobalReynosa, México
    Realizar mantenimientos correctivos y preventivos del área asignada (MP10).Manejo de personal del área sindicalizada de ambos turnos. Coordinar listado de locacion de los welding fixture.Seguimiento...Show moreLast updated: 1 day ago
    • Promoted
    ASSISTANT MANAGER

    ASSISTANT MANAGER

    Jason's DeliMcallen, TX, US
    Full-time
    Jason's Deli Franchise Position.This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jason's Deli Corporate. This means the independent franchisee,...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Supervisor

    Operations Supervisor

    GrifolsMcallen, TX, US
    Full-time
    Contract Type : Regular Full-Time.Primary responsibilities for role : .Maintain the ability to perform any / all tasks within the plasma center. fulfill the role of production employees and supervise do...Show moreLast updated: 30+ days ago
    Broadband OSP Supervisor

    Broadband OSP Supervisor

    City of PharrPharr, TX, USA
    Full-time
    Quick Apply
    Join the City of Pharr as a Full-Time Broadband OSP Supervisor and be at the forefront of transforming our community's connectivity. Located onsite in vibrant Pharr, TX, this role offers you the cha...Show moreLast updated: 24 days ago
    • Promoted
    Assistant Manager (P1-1365007-2)

    Assistant Manager (P1-1365007-2)

    Panda Restaurant GroupRio Grande City, TX, US
    Full-time
    Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarAlamo, TX, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    ASSISTANT MANAGER

    ASSISTANT MANAGER

    Sourthern MultifoodsElsa, TX, US
    Full-time
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage a...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager

    Branch Manager

    IBC BankSan Juan, TX, US
    Full-time
    IBC Bank successes are the result of an aggressive and innovative attitude.The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and comm...Show moreLast updated: 30+ days ago
    • Promoted
    Co-Manager-WORK TODAY, PAID TOMORROW!!

    Co-Manager-WORK TODAY, PAID TOMORROW!!

    SonicWeslaco, TX, US
    Full-time
    Sonic Drive-In Co-Manager Position.There are two kinds of people in this world : SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn ...Show moreLast updated: 30+ days ago
    • Promoted
    Teller Supervisor

    Teller Supervisor

    RIO BANKMcAllen, TX, US
    Full-time
    We have a job opportunity for a.Internal candidates interested in transferring should apply.We invite you to explore this opportunity further or share it with someone you know! If you know someone ...Show moreLast updated: 7 days ago
    • Promoted
    Office Assistant / Administrator

    Office Assistant / Administrator

    IICRCMission, TX, US
    Full-time
    SERVPRO Team Moreno is one of the largest SERVPROs in South Texas and has grown from one location in 2018 to five locations today across RGV. We are a full turnkey provider for our customers doing e...Show moreLast updated: 30+ days ago
    • Promoted
    Support Lead Full Time

    Support Lead Full Time

    Five BelowHidalgo, TX, US
    Full-time
    At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 9 days ago