General Manager - HVAC, Plumbing & Electrical

General Manager Position at Ace Hardware Home Services

Our teams are growing, and we have an exciting opportunity for a General Manager in Conover, North Carolina! Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs - namely, plumbing, heating, cooling & electrical services. We call it "bringing helpful to your home" & it is our goal to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware.

We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance it's all about continuous improvement & empowering our employees to reach their full potential.

The General Manager is responsible for ensuring the profitable operations of the organization and alignment with the Ace Hardware platform. The General Manager executes platform strategy, leads and guides business functions, and advocates for the internal brand through positive internal and external relationships.

Key performance objectives in order of priority with projected time allocation are : Business Operations Oversight (40%), Cultural Leadership (20%), Financial and Risk Oversight (15%), Brand Ambassador (5%). Ten percent of time is reserved for ancillary responsibilities and activities unrelated to the performance objectives.

Essential duties and responsibilities include : Interpersonal Responsibilities, Operational Responsibilities, and Organizational Responsibilities.

What you need to succeed : Bachelor's Degree, or equivalent experience, in Operations Management, Business Administration, or related field; 5 years of experience in a management position, preferably within the industry; excellent written and verbal communication and interpersonal skills; ability to display financial acumen and react to trends and seasonal changes; ability to multitask and effectively manage time; ability to handle stressful situations and work in a fast-paced environment; ability to read, analyze and utilize reports; ability to use computer systems to input, access, modify or output information or to execute programs or analyses; ability to train, develop, motivate, and lead in a manner that fosters a work environment that promotes our culture.

Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year. Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.