Admissions Operations Coordinator

Coordinator, Admissions Operations

The Coordinator, Admissions Operations plays a pivotal role in the strategic recruitment and successful enrollment of new learners at Nightingale College. By serving as the primary point of contact within the Admissions function, the Coordinator ensures a seamless and welcoming experience for prospective students. In addition, the Coordinator rigorously audits required admissions documents, upholding the highest standards of accreditation and compliance, thereby contributing to the integrity and excellence of the college's admissions process.

Essential Function and Responsibilities :

• Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service.
• Serves as a first point of contact for prospective learners and current learners, ensuring accurate information sharing and full FERPA compliance.
• Collaborates cross-functionally to keep contact information and learner records up to date, supporting smooth communication and learner engagement.
• Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time.
• Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency.
• Processes learner applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines.
• Audits new learner documentation to ensure completeness and compliance with accreditation standards.
• Provides a daily activity report (DAR).
• Identifies and makes recommendations on areas of improvement in processes or policies.
• Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise.

Qualifications and Education Requirements :

This position is required to attend new employee orientation in person in Salt Lake City, Utah. All travel and lodging accommodations will be paid for by the organization.

Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it).

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change lives of our learners, our communities and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 1,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!