Scribd, Inc. is hiring : Senior User Experience Researcher in New York

Overview At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our products : Everand, Scribd, and Slideshare.

We support a culture where employees can be real and bold, debate and commit, and take action with the customer at the center. Scribd Flex allows flexible work styles in partnership with managers, with a focus on in-person moments to build collaboration, culture, and connection. Occasional in-person attendance is required for all Scribd employees, regardless of location.

We hire for GRIT : the intersection of passion and perseverance toward long-term goals. GRIT stands for Goals, Results, Innovation, and Team through collaboration and attitude.

What You Will Do Help identify the questions we need to answer to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of Scribd’s UGC brands, acting as a thought leader with brand and cross-functional team leadership.

Design, scope, and run user research to uncover latent and unmet needs of Scribd and Slideshare users through generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials to drive informed decision making.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research processes while maintaining necessary human oversight.

About You 5+ years of hands-on experience in market / product / design research with demonstrated impact on roadmaps, design outcomes, and team processes.

Ability to navigate ambiguous opportunity spaces and extract key information for a clear path forward.

Comprehensive knowledge of qualitative UX research methods and quantitative experience for surveys at scale.

BA / BS+ in Psychology, Social Science or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic partnerships.

Comfort owning a slice of the research roadmap and prioritizing workload to meet shifting priorities.

Strong presentation skills with a creative storytelling style and ability to work quickly with multiple studies concurrently.

Compensation and Benefits At Scribd, base pay is one part of total compensation and is determined within a range based on location and level. Salary ranges vary by geography, with examples including :

San Francisco area : $122,500 – $191,000

United States outside California : $101,000 – $181,000

Canada : $128,000 CAD – $169,500 CAD

We consider experience, skills, education or training, and business needs when determining compensation. This position is eligible for equity ownership and a comprehensive benefits package.

Working at Scribd Are you currently based in a location where Scribd can employ you? Employees must have primary residence in or near listed cities, including surrounding metro areas, within commuting distance. U.S. locations : Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C. Canada : Ottawa, Toronto, Vancouver. Mexico : Mexico City.

Benefits, Perks, and Wellbeing Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Disability plans, 401k / RSP matching

Home office onboarding stipend

Learning & Development allowance and programs

Wellness stipend, mental health resources, and subscriptions to Scribd products

Referral bonuses, book benefit, sabbaticals, and company events

AI tools access to boost productivity

Equal Opportunity Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We encourage people of all backgrounds to apply and believe diverse perspectives fuel the best ideas.

Location Snippet Brooklyn, NY; New York, NY; other locations may be listed in related postings.

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