Tier 2 Deskside / System Technician

Tier 2 Deskside / System Technician | Arlington, Texas, United States

Job Title : Tier 2 Deskside / System Technician - SAIJP00038101

Location : 1600 E Lamar Blvd, Arlington, TX 76011

Duration : 6 months

PR : $36.50 / hr on W2

Security Clearance Required : Public Trust

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Description :

Client is seeking a qualified, creative, and customer-focused technical representative to provide 7 / 24 / 365 systems administrator and deskside technical support at our customer site, located in Arlington TX as a Tier 2 Deskside / System Technician.

You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.

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Routine Duties Will Include :

• This person will be a primary point of contact and responsible for providing on-site 7x24 customer operational desk-side engineering and break fix support tasks and activities for desktop and laptop devices in the NRCs IT environment specifically for NSIR end users.
• Each candidate should be familiar with conducting non-disruptive desk-side support to deploy Windows 10 and 11 configured hardware devices.
• Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change.
• Provide support by liaising with Tier 3 teams for any changes and upgrades.
• Provide on-site IT support for practice, mock, and real customer DR / COOP type exercises.
• Excellent analytical and organizational skills preferred.
• Candidates must be comfortable with communicating with end users and providing status to client and customer representatives and able to take and execute direction on a tight schedule.
• Some travel may be required.

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Primary Responsibilities :

On Site / Some Remote :

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Please Note :

Candidate needs to work onsite in Arlington TX. No travel anticipated at this location.

Required Qualifications :