Deskside Technician I

Stefanini GroupPlano, TX, United States

4 days ago

Job type

Full-time

Job description

Details : Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

As a Deskside Technician I, you will be the first point of contact for onsite technical support, ensuring employees can work productively with minimal disruption. Your responsibilities will include :

Delivering hands-on hardware and software support for end-user devices (PCs, Macs, Linux, peripherals, mobile devices).
Diagnosing and resolving system failures, performance issues, and break / fix incidents .
Troubleshooting and repairing printers and other peripheral devices .
Supporting and maintaining network connectivity , including troubleshooting wireless.
Implementing and maintaining endpoint security measures , including virus detection, removal, and remediation.
Assisting with audio / video conferencing tools and meeting room technology .
Providing exceptional customer service ('white glove' support) to executives and staff.

Job Requirements

Details : Who we are

1-3 years of corporate desk side / desktop support experience in a fast-paced environment.

Knowledge of Windows 11, macOS, and Linux systems.

Hands-on experience troubleshooting and replacing hardware on Dell, Lenovo, and Apple devices .

Familiarity with Azure Active Directory and device management tools.

Proficiency supporting Microsoft 365 applications and collaboration tools.

Experience troubleshooting network connectivity issues (LAN / WLAN) .

Excellent customer service, communication, and problem-solving skills , with the ability to deliver high-quality, white-glove support.

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making.

#LI-BH1

#LI-ONSITE

Pay Range : Based on Experience

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Technician • Plano, TX, United States

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