Operations Team Leaders

Operations Team Leaders

Tabby is looking for an Operations Team Leader who is observant, goal-oriented, analytical, accountable, dynamic, and people-oriented. We want to collaborate with you if you want to establish a rewarding career and are certain that you have the abilities and experience to help us succeed! The ideal applicant enjoys interacting with others and proactively resolving problems. As part of service delivery, you will be in charge of managing customer deliverables, process maintenance and improvement, and people management. You will be responsible for identifying methods to improve our customer experience, and you should have an extensive understanding of customer engagement channels as well as experience in a related business. A top-tier customer experience leader will have expertise that results in exceptional customer relationship management and a strong brand image.

Key Responsibilities

Responsibilities :

• Work closely with the team, motivating and coaching them.
• Facilitate meetings with supervisors to discuss performance issues and provide feedback on progress.
• Participate in Quality monitoring.
• Manage a performance improvement routine, set priorities, and improve procedures toward achieving SLAs
• Ensure training and development plans are maintained for all team members.
• Use company methodology, team input, and initiative to ensure attendance and retention targets are achieved.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Support the Operations Manager in highlighting operational risks and areas for improvement.
• Lead and inspire a team to deliver excellent levels of individual / team performance and customer satisfaction.
• Support the Head of Operations to deliver business targets and objectives and create a performance-oriented culture.
• Keep up to date with any industry changes affecting the business and relay this knowledge back to the team.
• Work with the management team to identify and deliver positive change and business efficiencies.
• Deliver the allocated part of the operation within agreed budgets, service levels, and business targets.
• Escalate any appropriate problems to senior management.

Skills, Knowledge & Expertise

Requirements :

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.