Field Service Engineer III (Electron Microscopy)(Philadelphia, PA - REMOTE)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Location / Division

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with :

Corporate organization ()

Overview of our instruments

Inside the Titan Transmission Electron Microscope ()

How to make a microscope

Day in the life of a Field Service Engineer :

How Thermo Fisher supports women in the workplace?

What advice would you give someone interested in a career at Thermo Fisher Scientific?

How you will make an impact :

The Field Service Engineer for MSD is :

Responsible for performing the on-site installation, servicing and repair of complex equipment / systems and their associated options.

Investigate and improve operational quality of system equipment Transmission Electron Microscopy (TEM), () Scanning Electron Microscopy (SEM) , Small / Large Dual Beam (SDB / LDB)

Teach customers in the operation and maintenance of the system

Serve as company liaison with customer on administrative and technical matters for assigned projects

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

Territory : up to 75% travel including overnights; primary travel to Philadelphia, PA; secondary travel to NJ and eastern PA.

What you will do :

As the primary regional field service engineer, ensure customer needs are met applying appropriate resources

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training and complete specialist training based on microscopes in the region

Proactively seek out additional learning opportunities both inside and outside of the region

Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Be able to perform Preventative Maintenance on assigned tools

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Make yourself available to train and mentor new field service engineers

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide recommendations for various reports including identifying and isolating unique problems with system

Act as a subject expert and resource for training

Must maintain Thermo Fisher Scientifics' 4i Values.

How you will get here :

Minimum Education & Experience :

University degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience :

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM () , TEM () , FIB () , Prober or similar systems is a plus but not required.

Experience with Ultra High Vacuum (UHV) a plus but not required.

Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities

Demonstrated ability to lead / coach others / lead

Demonstrated ability to lead complex technical issues

Ability to partner effectively with customers and colleagues

Able to take lead on difficult customer critical issues

Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.

Excellent interpersonal communication, collaboration / building, time management, organizational, problem solving, conflict management and customer service skills

Proven ability to fix complex systems and subsystems down to component level

Ability to read and interpret schematics

Familiar with UHV phenomenon and technology

Required to read, write, and speak English fluently.

Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.

Proven ability to be detail oriented, problem solver, promote team environment.

Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.

Literate in Windows software environments

Must be willing to travel 25-50% of the time.

Must possess a valid driver's license and passport and travel regionally and internationally as required.

May require proof of Covid-19 vaccination.

Extensive walking may be required.

May work at customer locations, in office environment to include cubicles and / or in laboratory environments.

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and / or bump hats.

Physical requirements include the ability to lift up to 50 lbs.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.