Customer Service Manager - Highland, IL
Custom Transformers
Our custom transformers are designed to application-specific electrical, mechanical, thermal, and regulatory requirements using cost-effective materials and processes.
With capabilities through 2,800 kVA, Basler has the ability to meet most dry type transformer needs.
Customer Service Manager - Highland, IL
Description
Manage the US Customer Service organization to meet the companys objectives while ensuring customer relationships are maintained.
Reports to : Vice President of Sales
Essential Duties
- Manage the processes and procedures for the direct reporting organizations to ensure effective and efficient operations are established and operating policies are understood and followed through an active management approach.
- Ensure key goals are understood related to meeting operational efficiencies for the Customer Service team.
- Coordinate business processes and ensure consistent operating procedures are utilized to meet the companys objectives.
- Ensure requirements of import export documentation and processes are clearly defined to meet the regulatory, legal, and corporate requirements.
- Ensure proper resource planning and forecasting is in place to meet Customers expectations or contractual arrangements.
- Ensure the customer experience is positive and timely with regard to meeting their needs.
- Work with the sales management team to address specific customer issues.
- Provide proper follow-up on all activities within the control of the Customer Service department.
Requirements
- Bachelors degree in Business Management / Administration.
- Minimum of Five (5) years experience in management in Customer Service or Customer Relationship Management.
- Strong work ethic, self-starter, able to work independently and with minimal supervision.
- Ability to lead, influence and work collaboratively in teams of diverse disciplines and cultural backgrounds.
- Excellent oral and written communication and presentation skills.
- Willingness to travel as required.
- Experience with Microsoft Office Software and database systems.
- Oracle E1 experience preferred.
Your Privacy
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