Director-Loan Operations

Position Details

The Director Loan Operations will have full accountability for the Operations team. This team focuses on the boarding and servicing of all loans with the exception of Mortgage.

This critical role is responsible for driving the strategic direction and managing a team who provide high-level support for various functions within Loan Operations.

Champions changes to processes or policies that enhance operational efficiencies, employee performance and retention, and service capabilities.

Leads operational project planning and execution. Partners with business leaders, teams, and other stakeholders toward the achievement of high operational standards.

Key Responsibilities

• Manages the accurate, timely boarding of loans.
• Develops / implements process efficiencies while managing Risk and Control. Monitors compliance and accurate reporting within all operational processes.
• Partners with business leaders and other departments to ensure that the operations are operationally prepared to meet market demand and client needs.
• Ensures production, quality, and regulatory compliance of all loan operations.
• Works closely with internal technology teams and product vendors to deliver system or product upgrades with minimal client impact.
• Manages and executes regulatory compliance functions.
• Reviews and approves all system changes impacting loan operations including program enhancements, releases, and new applications.
• Risk mitigation efforts and projects to protect the bank against operational, strategic, reputational, credit, and compliance risks.
• Identifies Key Controls (SOX) and ensures internal controls are in place to manage risk. Directs the continuous review of exceptions, processes, and other areas with potential exposure.
• Develops and implements strategies that enhance service levels and regulatory compliance within daily operations.
• Forms strong partnerships with other leaders in the bank to ensure overall strategy is met while maintaining influential relationships with business leaders, and other key stakeholders to ensure full support of Loan Operations initiatives
• Drives continuous improvement by optimizing technology, processes, and people capabilities.

What Do You Need for this Position?

EDUCATION and EXPERIENCE

• Bachelor's degree required; Master's Degree preferred
• Ten plus years of Operations and Leadership experience required, banking experience preferred

SKILLS and COMPETENCIES

• Leadership experience within Operations, Loan Operations preferred
• Strong strategic planning, project management, organizational and workforce management skills
• Deep knowledge of and experience with loan operations and Life of Loan functions
• Experience working within a financial institution with emphasis in RCSA programs and SOX controls
• Deep understanding of End-to-End process with detailed knowledge of data flow to ensure Data Integrity and Quality
• Ability to understand concepts and new ideas quickly
• Familiarity with core Risk Management methods as applied in a financial services environment
• Ability to handle sensitive issues with tact, confidentiality, and professionalism
• Demonstrated strategic leadership skills with the ability to influence and think outside the box
• Excellent negotiation and communication skills - both written and verbal
• Ability to analyze, interpret and utilize significant data to make sound business decisions
• Ability to handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment
30+ days ago