We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies:
This position starts at 4am!!
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills and Qualifications:
Responsibilities:
Team Environment:
Operational Excellence:
Profitability:
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We are a Dunkin Franchisee looking FOR you to work with us. The mission of this network is to satisfy guests that come day in and day out in thinking that they came to the best Dunkin store. To keep the guests happy in turn keeping us happy with returning guests, who spend their hard earned money at our store. To have great employees who “WOW” the guests with a friendly smile, great customer service, great food and drinks but at the same time, are attentive to the needs of the store.
Shift Leader • Bridgeview, IL, US
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