Project Manager, Abusive Actor Operations

Project Manager, Abusive Actor Operations

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Integrity Operations' focus is on mitigating real-world harm to protect our community of users, improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues, and are advocates for the Facebook and Instagram communities. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale. You will generate insights and optimize the labelling process. You will play a pivotal role in the development of AI and ML models, ensuring the accuracy and relevance across both integrity and support use cases.

Responsibilities

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement modern community experiences through process, policy, and product improvements.
• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment.
• Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations.
• Use problem solving skills to resolve large and complex business problems.
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats.
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community.
• Build effective cross-functional partnerships to create better solutions for our community and users.
• Develop an understanding of the integrity issues and how they affect our community.
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Minimum Qualifications

Preferred Qualifications

$93,000 / year to $136,000 / year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.