Field Technician

Job Title

Installs, programs, repairs, and performs moves, adds, and changes to CCTV, Access Control, Communications, and Network systems in support of customer operations. Assists in the development and certification of field technicians and technician apprentices. Assist management in the design of customer networks, CCTV, Access Control, and Communications systems. Manages projects from a field aspect when needed.

Essential Duties And Responsibilities

Duties and responsibilities listed below. Other duties within the employee's capability may be assigned. It is each employee's responsibility to follow all policies, procedures, and rules set by BlackHawk Datacom and to abide by any federal, state, or local laws and ordinances while representing BlackHawk Datacom.

• Assist in the plans and manages installation, optimization, and maintenance projects of CCTV, Access Control, Communications, and Network Systems.
• Installs, troubleshoots, and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.
• Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.
• Interfaces directly with vendors, product groups, engineers, sales personnel, customers, and management to resolve technical issues and customer outages and performs other technical support duties as required.
• Trains, or assists in the training of, other technicians working toward higher levels of expertise.
• Assists in the design of special projects as required.
• Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer's requests.
• Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.
• Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks, and the interconnection of these systems.
• Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking / IP cameras, Wireless cameras, HD / UHD cameras, IR / Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVRs.
• Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks.
• Maintains a working knowledge of customer base and the industries in which they operate.
• Completes all BlackHawk Datacom Field Project Technician training and education requirements.

Technical Knowledge And Ability

Expert knowledge or ability required in these technologies / functions :

Supervisory Responsibilities

Directs activities of field teams and directs technical staff in project manager's absence. Sets the example of a professional field technician for subordinates to follow.

Education And / Or Experience

Bachelor's degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate's degree in electronics, communications, or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

Benefits

Schedule

COVID-19 Considerations

Quarantining exposed employees. Testing required for any flu like symptoms.

Education

License / Certification

Work Location

Typical Start Time

Typical End Time

This Job Is :

Company's Website

Benefit Conditions

Work Remotely

COVID-19 Precaution(s)

Work Location