Lead Field Technician

SUMMARY Installs, program, repairs, and performs moves, adds and changes to CCTV, Access Control, Communications and Network systems in support of customer operations.

Assists in the development and certification of field technicians and technician apprentices.

Assist Management in the design of customer Networks, CCTV, Access Control, and Communications systems.

Manages projects from a Field aspect when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES Duties and responsibilities listed below.

Other duties within the employee’s capability may be assigned.

It is each employee’s responsibility to follow all policies, procedures and rules set by BlackHawk Datacom and to abide by any Federal, State or local laws and ordinances while representing BlackHawk Datacom.

Assist in the Plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems.

Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.

Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.

Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.

Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.

Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required.

Trains, or assists in the training of, other technicians working toward higher levels of expertise.

Assists in the design of special projects as required.

Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests.

Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.

Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems.

Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking / IP cameras, Wireless cameras, HD / UHD cameras, IR / Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s.

Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks, Maintains a working knowledge of customer base and the industries in which they operate.

Completes all BlackHawk Datacom Field Project Technician training and education requirements.

Preforms site surveys of locations to gather essential information about their physical characteristics, infrastructure, and environmental conditions on an as needed basis.

Estimate job cost by identifying all necessary materials, labor hours, and 3 rd party expenses on an as needed basis.

Produce customer quotes on an as needed basis.

TECHNICAL KNOWLEDGE AND ABILITY Expert knowledge or ability required in these technologies / functions :

• Broadband VSAT C and KU-Band (Voice and Data) Fixed Broadband Wireless Systems, licensed and unlicensed Terrestrial RF systems in frequencies between 30 MHz and 6GHz Telecommunications industry standards Voice over Internet Protocol Local and Wide Area Networking hardware Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming.
• Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service Ability to lead other technical staff in the achievement of division goals Ability to train other technicians working toward higher levels of expertise SUPERVISORY RESPONSIBILITIES Directs activities of field teams and directs technical staff in project manager’s absence.
• Sets the example of a professional field technician for subordinates to follow.
• PERFORMANCE STANDARDS Projects a professional and positive image to external and internal customers.
• Meets all deadlines on or before due date.
• Communicates effectively.
• Interfaces with customers in a positive, respectful and professional manner.
• Exhibits competency in established policy and procedures.
• Follows established safety rules.
• Maintains confidentiality.
• Manages time wisely.
• Works well with people and provides assistance willingly.
• Ability to adapt to changing environment and goals.
• Provides services that meet management, customer, and employee expectations.
• Ensures quality assurance standards within deadlines QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION and / or EXPERIENCE Associate’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate’s degree in electronics, communications or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

Job Type :

Applicable industry certifications desirable but not mandatory, including :