Spa Receptionist

Spa Receptionist

Starting Pay Rate : $17.00 hourly

Day / Swing shift available

As a Spa Receptionist here at Turning Stone Resort Casino, you will provide exceptional services at either of our stunning locations; Ahsi Spa or our Award-Winning Skana day spa by ensuring phone calls are answered in a timely manner at the front desk. Also, accurately makes reservations for spa using appropriate tracking system and general knowledge of all spa products, services and appointment availability.

What you will do as a Spa Receptionist :

• Ensure phone calls are answered in a timely manner and by the established phone procedures and script.
• Always being polite when speaking to guests on the telephone and at the front desk.
• Accurately makes reservations for spa using the appropriate tracking system. Inputs all guest information efficiently and with minimal errors.
• Maintains a general knowledge of all spa products, services and appointment availability.
• Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
• Provides appointment information to guests in a polite and courteous manner.
• Consistently encourages retail products and spa / salon services.
• Promptly greets guests entering reception area. Strictly monitors access to restricted areas.
• Accurately handles all cash transactions, uses correct server numbers and follows opening and closing procedures.
• Handles all money according to Turning Stone standards.
• Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

To be successful as a Spa Receptionist, you'll need :

What we value :

Benefits

Why You Will Appreciate Us :

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!