SSVF Health Care Navigator Amarillo / Lubbock Region

Job Description

Job Description

The Health Care Navigator (HCN) is responsible for conducting assessments with Veteran clients to understand their situation, potential barriers to care, the causes, and the impact of barriers on the Veteran’s ability to access and maintain health care services, as well as their strengths, limitations, risk factors, and supports. The HCN’s focus is on community services, outreach, and referrals while also working with the interdisciplinary team to develop a care plan. The HCN should provide care coordination and connection with services from other organizations and programs to assure services are complementary and comprehensive. The HCN continually evaluates the effectiveness of resources and referrals and makes modifications as needed. The HCN must also maintain thorough documentation and remain in communication with the treatment team members when appropriate. The HCN supports the veteran to meet their health goals and provides ongoing follow-up. The HCN also provides health education and materials to the Veteran and family members. The HCN must be able to work with and interact with Veterans from a variety of ethnic, cultural, and economic backgrounds, adhering to the agency guarantee to provide everyone with “unconditional acceptance, respect, and positive regard.”

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