Guest Service Supervisor

Guest Service Supervisor (GSS)

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring :

You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.

You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.

You are confident and make eye contact with guests.

You have superior relationship building skills and can establish a connection with guests and associates.

You are trustworthy and responsible.

You are detailed oriented and have excellent organizational skills.

You defuse issues by utilizing problem solving techniques.

You are a proven self-starter with demonstrated ability to make decisions.

You direct others and prioritize tasks.

Gauges of Responsibility :

Supervise employees making sure they are performing all the job duties implemented by management.

Coaching employees by giving them constructive feedback to help perform certain tasks.

Greet guests and provide an enjoyable shopping experience for everyone.

Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.

Operate the point of sale pursuant to corporate standards; maintain proper cash levels.

Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).

Ensure the 24 / 7 execution of all guest service programs and processes.

Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.

Always replenishes products to ensure in-stock conditions.

Address inquiries and complaints from guests.

Check in external and internal vendors per established guidelines.

The Fuel for You :

Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

The Road Ahead We offer 401k and a match component!

Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

The GPS of our Interview Process :

First thing first, if you're interested in the role, please apply.

The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.

We conduct either in person or "in person" zoom interviews and provide additional interview information needed at that time.

Qualification :

Must be available to work flexible hours that may include day, nights, weekends and or holidays.

Must be efficient and organized.

Must be at least 18 years of age to be considered for position.

Must have reliable transportation and a valid driver's license.

Ability to freely access all areas of the store including selling floor, stock area, and register area.

Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.

Work in intermittent temperatures (i.e. cooler, outside, etc,).

Education :

High School Diploma or GED

Pay Range : $17.66 - $20.87