Senior Business Analyst
When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
The Senior Business Analyst will work closely with the business and technical teams, to elicit, refine and document requirements (ex. Functional requirements, user stories and specifications) in a manner that both reflects the true need of the business, and holistically and comprehensively outlines the solution need for IT leads, architects, and developers.
Within this role the candidate needs to possess knowledge of Good Practice (GxP) quality software validation processes. With a continuous improvement mindset, the Senior Business Analyst will look for opportunities to refine processes, tools, techniques and standards; creating efficiency within the Business Analysis process while delivering concise, complete and comprehensible requirements for features, functions, and behaviors of the needed solution(s).
Key Accountabilities
- Lead comprehensive analysis of business needs, processes, and workflows across clinical research functions
- Conduct thorough requirements gathering sessions with stakeholders at all levels of the organization
- Translate complex business needs into clear, detailed, and actionable requirements documentation
- Develop use cases, user stories, and functional specifications that accurately reflect business requirements
- Validate requirements with stakeholders to ensure completeness and accuracy
- Prioritize requirements based on business value, technical feasibility, and strategic alignment
- Identify dependencies, constraints, and assumptions that may impact solution implementation
- Analyze current state business processes to identify inefficiencies, gaps, and improvement opportunities
- Document existing workflows using process mapping techniques and industry-standard notation
- Design future state processes that optimize efficiency, quality, and compliance
- Develop recommendations for process standardization and automation
- Perform cost-benefit analyses for proposed process changes and solutions
- Lead process improvement initiatives across clinical operations functions
- Measure and report on the effectiveness of implemented process changes
- Collaborate with technical teams to design solutions that meet business requirements
- Develop functional specifications and design documents for system implementations
- Create detailed system configuration specifications for clinical application
- Lead business analysis activities for medium to large-scale projects
- Develop project scope, objectives, and deliverables related to business analysis
- Create and manage business analysis work plans and timelines
- Identify and manage risks related to requirements and solution implementation
- Provide regular status updates on business analysis activities to project stakeholders
- Build and maintain relationships with key stakeholders across clinical operations functions
- Facilitate communication between business units and technology teams
Skills
Analytical Skills
Advanced business process analysis and modeling techniquesRequirements elicitation, analysis, and management methodologiesStrong problem-solving and critical thinking abilitiesData analysis and interpretation capabilitiesProcess improvement and optimization approachesCost-benefit and impact analysisRoot cause analysis and solution developmentTechnical Skills
Proficiency with business analysis tools and software (JIRA, Confluence, Visio, etc.)Experience with process modeling notations (BPMN, UML, flowcharts)Understanding of database concepts and data modelingKnowledge of clinical systems architecture and integration pointsFamiliarity with project management methodologies and toolsAbility to create detailed functional specifications and requirements documentationExperience with requirements traceability and management toolsCommunication Skills
Exceptional written and verbal communicationAdvanced facilitation and workshop leadershipPresentation and executive communication capabilitiesTechnical writing and documentation skillsStakeholder management and relationship buildingNegotiation and conflict resolutionAbility to communicate complex concepts to diverse audiencesLeadership Skills
Team leadership and mentoringProject planning and coordinationDecision-making and problem-solvingChange management and organizational readinessStrategic thinking and business acumenInfluence without authorityTime management and prioritizationKnowledge and Experience
5-7 years of business analysis experience, with experience in clinical research or pharmaceutical industryDemonstrated experience leading requirements gathering and process improvement initiativesStrong understanding of clinical trial processes and workflowsExperience with clinical systems implementation and configuration (EDC, CTMS, eTMF, etc.)Knowledge of regulatory requirements in clinical research (GCP, ICH, FDA, EMA)Experience with Agile and traditional software development methodologiesBackground in implementing or optimizing clinical data management processesExperience leading cross-functional teams and facilitating decision-makingTrack record of successful process improvement or system implementation projectsEducation
Bachelor's degree in business administration, information systems, life sciences, or related fieldTraining in process improvement methodologies (Lean, Six Sigma)