Talent.com
Senior Relationship Manager

Senior Relationship Manager

Family Office ExchangeChicago, IL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Family Office Exchange (“FOX”) is the industry-leading membership organization servicing multi-generational families, family office executives, and trusted advisors.    Position Summary :

  • The Senior Relationship Manager is responsible for building, strengthening, and maintaining relationships with assigned family office and / or advisor members, providing customized, high-quality member service, and ensuring successful achievement of annual revenue and renewal rate targets.
  • Responsible for deepening member relationships and obtaining referrals and may be asked to moderate breakout and focus groups at various FOX events.  In this hybrid role, this opportunity is conveniently located downtown Chicago at 100 S.
  • Wacker.

Duties and Responsibilities :

  • Responsible for ensuring member utilization of various FOX programs and opportunities and the overall membership experience.
  • Serves as a Relationship Manager (“RM”) for members, leads new member’s orientation, tailors' recommendations of benefits and services to meet specific member needs, monitors and ensures service utilization and engagement, and develops strategies to ensure the highest quality service in member interactions including benchmarking and forum participation.
  • Provides insight and guidance to members to effectively address and resolve member concerns and challenges.
  • Develops and retains memberships through targeted communication of the benefits of membership and promotion of FOX services designed to address member needs.
  • Ensures comprehensive capture of member needs, information, and knowledge in CRM.
  • Works to ensure that the right resources are being provided in line with member needs.
  • Collaborates with internal teams (Marketing & Strategy, Councils, Sales, Events, etc.) to identify speakers, promote events and encourage attendance, maximize renewal, and upgrade opportunities, share member feedback, and contribute to development of agendas, events, and content for website and collateral materials.
  • Identifies consulting opportunities while assisting members with problems and finding solutions.
  • Forwards the opportunity to the appropriate consulting team member.
  • Attends, hosts, and / or presents at events to promote FOX and member benefits and to host or moderate peer group dialogue and focus groups.
  • Participates in the sales process as a subject matter expert as needed.
  • Develops and maintains an effective COI community.
  • Performs other duties and responsibilities as may be assigned.
  • Ideal Professional Experience :

  • Bachelor’s degree required, emphasis in finance, business, or related field preferred.  An advanced degree and / or certification (MBA, JD, CFA and / or CPA) is a plus.
  • Minimum of 5 years providing direct client service to ultra-high net worth clients in a single-family office.  Experience in wealth management, tax, legal or professional services firm is a plus.    Professional Attributes and Skills :

  • Strong client / customer service and program delivery orientation.
  • Must be proactive, able to take initiative and move issues or projects to closure without supervision.
  • Strategic thinker, future oriented.
  • Able to deal with unexpected issues in a professional manner and get results.
  • Detail oriented with exceptional follow through and organizational skills.
  • Excellent interpersonal and communication skills.
  • Strong relationship and team building skills.
  • Ability to use technology to minimize manual processes including technical skills with Office365 suite (Word, Excel, PowerPoint, Outlook, and Dynamics).
  • Working at Family Office Exchange (FOX) provides opportunities to interact with enterprise families, family office executives, and their trusted advisors.
  • We are committed to providing our members with networking, continuous learning, and objective guidance.
  • The team at FOX is dedicated to three key pillars for success :

  • collaboration, innovation, and excellence.
  • FOX offers a robust employee benefits plan, including :

  • major medical, dental and vision care plans; basic and supplemental life insurance for employee and dependents; short and long-term disability options; 401(k) plan; Health Reimbursement Account; transportation and parking deduction option; generous vacation and holiday plan; and an on-site health club at Chicago headquarters.
  • Family Office Exchange is an Equal Opportunity Employer.
  • For more information, please click the following links :

  • English | Español Powered by JazzHR
  • Create a job alert for this search

    Relationship Manager • Chicago, IL, US

    Related jobs
    • Promoted
    Preferred Relationship Manager

    Preferred Relationship Manager

    Fifth Third BankPortage, IN, United States
    Full-time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. A sales position responsible f...Show moreLast updated: 30+ days ago
    • Promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - CorpChicago, IL, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 30+ days ago
    • Promoted
    Business Banking Relationship Manager

    Business Banking Relationship Manager

    BMO Financial GroupHoffman Estates, IL, United States
    Part-time
    Come join a culture that is about so much more than the bottom line.Be a part of a team that celebrates big ideas, supports your personal and professional growth, and makes a real impact in local c...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Sr. Commercial Relationship Manager

    Sr. Commercial Relationship Manager

    Midland States BankJoliet, IL, United States
    Full-time
    Commercial Relationship Manager.At Midland, we’re proud to be a little different.You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized appro...Show moreLast updated: less than 1 hour ago
    • Promoted
    Strategic Relationship Manager

    Strategic Relationship Manager

    Private Client SelectSchaumburg, IL, United States
    Full-time
    Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the li...Show moreLast updated: 2 days ago
    • Promoted
    Senior Customer Relationship Manager

    Senior Customer Relationship Manager

    Chicago StaffingChicago, IL, US
    Full-time
    Senior Customer Relationship Manager.Cintas is seeking a Senior Customer Relationship Manager to serve as a liaison between Cintas customers, sales, and all business units.Responsibilities include ...Show moreLast updated: 15 days ago
    • Promoted
    Relationship Manager I - Business Banking

    Relationship Manager I - Business Banking

    Illinois StaffingChicago, IL, US
    Full-time +1
    Relationship Manager I - Business Banker.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for...Show moreLast updated: 24 days ago
    • Promoted
    Active Trader Relationship Manager

    Active Trader Relationship Manager

    Morgan StanleyChicago, IL, US
    Full-time
    Active Trader Relationship Manager.The Active Trader Relationship Manager (ATRM) will be responsible for the retention and growth of ETRADE's Active Trader client segment.ATRM's will focus on deepe...Show moreLast updated: 30+ days ago
    • Promoted
    Account & Relationship Manager

    Account & Relationship Manager

    Wolters Kluwer N.V.Chicago, IL, United States
    Full-time
    Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and s...Show moreLast updated: 1 day ago
    • Promoted
    Senior Director, ABL Portfolio Management

    Senior Director, ABL Portfolio Management

    Fifth Third BankChicago, IL, United States
    Full-time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Senior Director, ABL Portf...Show moreLast updated: 15 days ago
    • Promoted
    Wealth Advisor

    Wealth Advisor

    Chicago StaffingChicago, IL, US
    Full-time
    We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strength...Show moreLast updated: 16 days ago
    • Promoted
    Platinum Relationship Manager

    Platinum Relationship Manager

    Morgan StanleyChicago, IL, US
    Full-time
    The E •TRADE Premium and Specialty Client Solutions ('ETPS') organization aims to deliver an industry leading client experience to E •TRADE's most valued clients, while connecting clients with the fu...Show moreLast updated: 11 days ago
    • Promoted
    MRSGM NA Strategic Relationship Manager

    MRSGM NA Strategic Relationship Manager

    Munich RESchaumburg, IL, United States
    Full-time
    Munich Re Specialty Global Markets North America (MRSGM N.As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety r...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Commercial Relationship Manager

    Sr. Commercial Relationship Manager

    Midland States Bank CareersJoliet, Illinois, US
    Full-time
    Commercial Relationship Manager.At Midland, we’re proud to be a little different.You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized appro...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Manager I - Business Banking

    Relationship Manager I - Business Banking

    Chicago StaffingChicago, IL, US
    Full-time +1
    Relationship Manager I - Business Banker.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Account Relationship Manager Executive

    Account Relationship Manager Executive

    Illinois StaffingChicago, IL, US
    Full-time
    Senior Account & Relationship Executive.Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology.Our portfolio offers s...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Senior Client Manager - Commercial Real Estate

    Senior Client Manager - Commercial Real Estate

    Illinois StaffingChicago, IL, US
    Full-time
    Client / Relationship Manager Position.We are seeking an experienced and strategic Client / Relationship Manager to assist in leading our nationwide residential real estate lending platform.This pivota...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Relationship Manager - Business Continuity Management

    Relationship Manager - Business Continuity Management

    Illinois StaffingChicago, IL, US
    Full-time
    CIBC Business Continuity Management Specialist.We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right fo...Show moreLast updated: 9 hours ago