Manager, Global Customer Service Learning

Manager, Global Customer Service Learning

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to :

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We are revolutionizing the way people monitor their glucose levels with our new sensing technology.

We are seeking a visionary Manager, Global Customer Service Learning to lead the transformation of customer service agent training across global markets. This role will design and implement innovative, data-driven learning programs that empower agents to deliver exceptional customer experiences.

The ideal candidate will be passionate about modern learning methodologies, digital enablement, and performance improvement. They will collaborate cross-functionally to build scalable, personalized learning journeys that drive agent engagement, skill mastery, and operational excellence.

This is an onsite opportunity in Alameda, CA.

What You'll Work On

Required Qualifications

Preferred Qualifications

The base pay for this position is $112,000.00 $224,000.00. In specific locations, the pay range may vary from the range posted.