Collections Specialist

Bilingual Collections Specialist

Base Salary : $55,000-$65,000 + Monthly Bonuses + Uncapped Commission

Hybrid - Chicago, IL (In Office Tue-Thu, Remote Mon & Fri)

A growing financial services organization is seeking a motivated Bilingual Collections Specialist to support both third-party and in-house recovery efforts. The company delivers working-capital solutions to small businesses and is known for its collaborative, light-hearted culture where new ideas are welcomed and impact is immediate.

Role Overview

As a Bilingual Collections Specialist , you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio.

Key Responsibilities

Third-Party Partnerships (60%)

Serve as the main liaison with external collection agencies.

Conduct monthly performance and strategy meetings.

Provide regular reporting and account-health analysis to leadership.

Monitor progress and ensure timely movement on delinquent accounts.

In-House Collections (40%)

Support inbound / outbound calls, negotiations, and settlements.

Develop reconciliation plans and review daily NSF return-payment lists.

Perform skip tracing and assist with process improvements.

Qualifications

3-5 years of collections experience, including third-party exposure.

Strong analytical and problem-solving abilities.

Proficient in Word, Excel, Pacer, and SharePoint.

Excellent communication skills; able to articulate clearly and professionally.

Bilingual in Spanish required.

Notary is a plus (or willingness to become one).

Why You'll Love It Here

Expanding company with genuine room for advancement.

Competitive compensation with lucrative monthly bonus opportunities-senior team members have averaged $20,000 in annual bonuses.

Medical (BCBS), dental, vision (MetLife), unlimited PTO, and 401(k) with match after 60 days.

Hybrid schedule, small and collaborative team, and an upbeat, supportive environment.

Your ideas count-easy to influence change and improve processes.

If you are a driven Bilingual Collections Specialist who thrives in a growth-focused, team-oriented setting, this Bilingual Collections Specialist opportunity offers the perfect blend of challenge, flexibility, and earning potential.

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