Service Manager

Service Manager

Job Category : Operations Services Requisition Number : SERVI015209 Showing 1 location Job Details

Description

EMCOR Services of New York / New Jersey is a wholly-owned subsidiary of EMCOR Group. Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance.

EMCOR NY / NJ designs, builds, operates, and maintains commercial heating, ventilation and air conditioning systems that provide healthy, productive, and efficient working environments.

With the region's most highly trained HVAC specialists and professionals, we have unmatched resources available to support the needs of our clients through every phase of their ownership cycle.

Key Responsibilities :

Key responsibilities include, but are not limited to :

• Overall P&L responsibility to include : Sales, Net profit, receivables, expenses, contract retention, etc.
• Manage technician / office employees.
• Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service.
• Support our clients, understand their needs, and develop service repair solutions to achieve objectives.
• Quote mechanical service repair work and oversee the execution of the work.
• Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted.
• Coordinate with regional service teams or outside vendors to execute scheduled work.
• Participate in investigating and resolving semi-complex problems that arise in the general course of doing business.
• Ensure billings are reviewed weekly and process through the proper internal channels.
• Ensure the timely and successful delivery of our solutions to the client.
• Facilitate communication between customer and account manager as needed.
• Assist the sales team with securing new business within the existing customer base.
• Work in a team environment with matrix reporting structure.
• Ensure all job safety requirements are coordinated properly and being followed.
• Coordinate subcontractors as required.

Qualifications & Training :

• AAS degree or equivalent work-related experience in the HVAC industry.
• Excellent customer service skills including effective verbal and written communication.
• 10+ years of technical experience in the HVAC industry preferred.
• Ability to quote HVAC repairs.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Clean, neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others.
• Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment.
• Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
• Proficient with Microsoft Word and Excel.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer.

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