Trading Desk Application Support Specialist

Job Description : Employer : DWS Group

Title : Trading Desk Application Support Specialist

Location : New York

Job Code : #LI-MB1 #LI-02

About DWS :

Today, markets face a whole new set of pressures - but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We're looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That's why we are 'Investors for a new now'.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients' financial future. And in return, we'll give you the support and platform to develop new skills, make an impact and work alongside some of the industry's greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.

Read more about DWS and who we are here.

Team / Division Overview

The Chief Operating Office (COO) is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions. It covers essential Technology and Operations capabilities, aiming to deliver a platform which is efficient, scalable, resilient and agile.

Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business. As part of the Technology Trade and Product department, the team act as a natural interface between the Trading business and other internal / external application support teams, and cover all technical communication between DWS and the external providers regarding third-party applications.

Role Details

As part of Trading Application Support you will be responsible for :

Providing onsite support to the trading team and associated applications of varying complexities and technical scope.

Acting as a hands-on technician, performing tasks related to trading services such as user set-up and order routing, owning the incident, problem and knowledge management processes at the operational, functional, and technical level.

Analysing, troubleshooting, and resolving issues in a timely and efficient manner in relation to Trading application support to ensure stable set-up and best execution.

Performing daily pro-active health checks of the environment, taking preventative measures, and automating these checks where possible.

Coordinating and communicating between multiple technology stakeholders (Vendors, Infra Support, DBAs and the Dev teams) and functional Trading stakeholders during tactical and strategic issue remediation.

Supporting the Service Readiness framework and on-boarding new applications into production where required.

Managing service level adherence of supported applications.

Identifying Service Improvement opportunities and presenting well-developed ideas to management.

We are looking for :

Proven experience supporting a trading environment with knowledge of the full trade life-cycle and processes across asset classes such as FX, Equities, Fixed Income and Derivatives.

Proven experience of working across Front Office environments in financial services and delivering effective change and release management.

Excellent experience of communication and collaboration with front office business stakeholders and related service providers.

Ability to work as part of a global team and collaborate to resolve complex technical solutions.

Basic understanding of database languages such as VBA, SQL, Oracle would be beneficial.

Educated to degree level in a related discipline or with relevant professional work experience.

What we'll offer you :

At DWS we're serious about diversity, equity and creating an inclusive culture where colleagues can be themselves sand it's important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle. Whether you're interested in healthcare, company perks, or are thinking about your retirement plan, there's something for everyone.

The salary range for this position in New York is $89,000 to $146,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

At DWS, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

DWS' Hybrid Working model is designed to find the right balance between in-person collaboration and engagement in the office, which is core to our working culture, and working from home. Each business group varies on the split between time spent in the office and at home, but this will be discussed and made clear as part of your application and interview process. We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people.

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.

Privacy Statement

The California Consumer Privacy Act outlines how companies can use personal information. Clickhereto view DWS' Privacy Notice.

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Bank's Equal Opportunity Policy Statementand the following notices : EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.