Product Specialist and Site Lead

Overview

The Product Specialist is responsible for providing excellent customer service to patients of Neb Doctors. The Product Specialist is knowledgeable of all respiratory product offerings and prepares website and phone orders for shipping to patients. The ability to help patients troubleshoot issues with their nebulizer equipment is key. The Product Specialist also serves in a dual capacity as a Site Lead. The Site Lead is the primary contact for their Neb Doctors office location and is responsible for communicating maintenance issues to management, keeping the office clean, and other duties. The Site Lead also maintains a working knowledge of respiratory and photo therapy policies and acts as the primary contact for site inspections and / or accreditation entities.

Job Reports To : The Director of Billing Operations

Responsibilities

SPECIFIC DUTIES – PRODUCTS :

• Process nebulizer supply orders generated from Neb Doctors website and phone calls.
• Process Tele-Medicine Orders submitted by clinics and insurance companies.
• Troubleshoot nebulizer equipment issues with patients and processing replacement equipment as needed.
• Maintain a record of returned and defective equipment for warranty reimbursement from product manufacturers.
• Maintain a record of and respond to all in-coming patient complaints pertaining to products for compliance with all accreditation requirements.
• Contact patients and clinics for product-related issues such as obtaining demographic information for orders and confirming returned products.
• Work directly with billing and customer service staff in communicating balance adjustments due to confirmed returned equipment.
• All other duties as needed.

SPECIFIC RESPONSIBILITIES – SITE LEAD :

Qualifications

Compensation and Benefits

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