Onsite IT Support Engineer - Full Time - NW Indiana

Wired Technology Partners is seeking an IT Support Technician to provide onsite support to customers in NW Indiana. As an Onsite Support Engineer, you are responsible for providing onsite support for end users as well as fostering and maintaining a strong partnership between Wired and our customers. This is a fast-paced, constantly evolving environment focused on high-quality service, so you'll need to be up for a challenge.

RESPONSIBILITIES

• Serve as the primary representative of Wired Technology Partners for assigned customers.
• Advocate for customer needs across internal departments, including onsite services, data management, billing, and installations.
• Establish and maintain strong relationships with customer contacts, ensuring open and effective communication.
• Act as a liaison between customers and vendors, facilitating communication and support as needed
• Resolve issues for clients via phone, in-person, or electronically
• Travel to customer sites on scheduled days each week
• Provide support for end users, applications, devices, and systems

Communicate with customers as required to keep them informed of incident progress, notifying them of impending changes

Responsible for entering time and expenses in ConnectWise Manage

Provide technical assistance with computer hardware and software

Devices - Laptops, Desktops, Chromebooks, Tablets, Charging Carts

Operating Systems - macOS, iOS, Chrome

Applications - G-Suite, MS Office, Zoom, etc.

Provide technical assistance with audio / video systems, including projectors, displays, interactive displays, document cameras, web cameras, speakers, and cabling.

Collaborate with the COO and other team members to achieve Wired Technology Partners' strategic goals.

Stay informed about industry best practices in operations management, technology trends, and customer relationship management.

Perform other duties as assigned by the COO to support overall business objectives.

QUALIFICATIONS / SKILLS

Technical

Experience in configuring and troubleshooting Microsoft Office as well as other line of business applications

Experience with remote monitoring & management tools

Experience with Mac OS and Chrome deployment

Experience with physical device diagnosis and repair

MSP experience, multiple customer experience preferred

Experience with classroom & conference room A / V systems

Administration / deployment of mobile and desktop operating systems

Basic administration of Windows Server 2016, 2019, 2022

Basic administration of Office 365

Basic administration of G-Suite

Personal

Reliable transportation

Operates as a team player

Excellent communication skills (verbal & written)

Excellent documentation skills

Very good analytical skills and issue prioritization

Good time management with an ability to work on several projects and tasks concurrently, setting one's own agendas, and effectively prioritizing work

Strong enthusiasm for technology

Demonstrates thoroughness and attention to detail

Ability to generate and implement procedures

Ability to adapt to a rapidly changing environment

Ability to work under pressure

BENEFITS

We offer an environment for career-driven, customer-focused individuals seeking to make a solid contribution to our company and customers' objectives. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then WIRED! is the place to build your career.

A position at Wired Technology Partners offers :

Wired is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.