Onsite IT Support Technician

Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams across North America and Canada , we are looking for Level 1 IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an entry-level onsite IT support role ideal for candidates with 1-2 years of experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

• Provide onsite support for desktops, laptops, printers and mobile devices
• Install, configure and troubleshoot hardware, software and operating systems
• Assist users with Microsoft Windows and common business applications
• Support basic network connectivity issues (Wi-Fi, VPN, LAN)
• Handle tickets in the customer's ITSM system and follow escalation procedures
• Deliver excellent customer service and clear communication in every interaction
• Follow NSC Global's support principles, processes and documentation standards

Qualifications

Technical Skills

Non-Technical Skills

Qualifications

Why Join NSC Global?

If you're starting your IT career and want a role that combines learning, hands-on work and real impact, we'd love to hear from you.