IT Logistics Support Technician II

We are seeking an experienced IT Logistics Tech II to join our services team. This role will focus on providing break / fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS / RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities :

• Provide break / fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS / RS equipment.
• Set up and configure MAC OS and PC systems.
• Utilize zero-touch deployment techniques for MACs and PCs.
• Manage imaging and reimaging of MAC laptops and Windows PCs.
• Perform backup and restoration of end-user data.
• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
• Refresh end-user devices according to scheduled timelines.
• Assist with inventory activities on a weekly and monthly basis.
• Document end-user issues accurately within ITSM ticketing system.
• Create, modify, and maintain processes and policies for MACs.
• Provide occasional level 1 technology support and ensure a high-quality user experience.
• Prioritize and complete assigned support requests in a timely manner.
• Document and escalate issues that cannot be resolved within SLA.
• Proactively communicate errors or improvements needed in documented support procedures.
• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
• Follow best practices for incident management, problem management, change management, and knowledge management.
• Perform other duties as assigned.

Required Skills :

Qualifications :

Desired Qualifications :

Physical Demand & Work Environment :

Salary Range

$27.24 - $45.40 USD (Hourly)