Lead Director, Organization Design

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Lead Director, Organization Design, will join the Organization Design Center of Excellence to analyze, design, and advise organization design projects across the CVS Health Enterprise.

The Primary Responsibilities Of This Role Will Include

Serve as a trusted advisor to Chief People Officers and Senior Business or Function Leaders (SVP, EVP, ..) across the enterprise to provide organizational design expertise and knowledge.

Partner with Human Resources Business Partners and Business or Function Leaders (VP+) to facilitate and advise organization design projects across the enterprise based on business unit or enterprise specific needs.

Provide a subject matter expert (SME) perspective and provide recommendations for improvements or modifications to organization structures and ways of working ( decision rights, workflows, job descriptions, …).

Draft and develop organization structure and ways of working ( decision rights, workflows, job descriptions, …) deliverables, materials, and / or documentation as part of project work to support specific business unit areas or the enterprise.

Utilize Org Design software (e.g., Agentnoon, OrgVue, Nakisa, etc.) to provide proactive insights and visualizations for HRBP(s) and Senior Leader(s).

Provide education or capability building to Human Resources Business Partners and Leaders across the enterprise to inform colleagues of organization design frameworks, steps, tools, and templates.

Ensure CVS Health Human Resources and Compensation policies and requirements are adhered to in organizational design work across the enterprise.

Partner with other HR CoEs outside of the organizational design practice area or with other areas of the business to support the enterprise.

Ensure industry standard organizational design best practices are followed in draft organizational structure models and ways of working (decision rights, workflows, job descriptions, … )

Support the work to further expand or improve the organizational design Center of Excellence, by developing new or improved service model and organizational design tools, templates, and playbooks, and coaching or guidance to resources in the Center of Excellence.

Required Qualifications

10+ years of organization design processes, best practices, frameworks, tools, and techniques

Proven experience in strategic / management consulting

Organization assessment, analysis, and design

Experience in interviewing stakeholders and drawing insights from qualitative feedback

Business process design and / or workflow design

Change management frameworks and processes (e.g., Prosci ADKAR, Lewin, Kotter, etc.)

Skills In

Organization Design

Organization Effectiveness

Strategic and business consultation

Project management

Meeting and / or workshop facilitation

Stakeholder interviewing and intake of information

Communications (e.g., in person, video, telephone, written, and via facilitated presentation)

Microsoft Office Applications (e.g., Outlook, Word, Excel, PowerPoint, OneNote, Visio, etc.)

Advanced skills in Microsoft Office PowerPoint and Excel Applications

Org Design software (e.g., Agentnoon, OrgVue, Nakisa, etc.)

Ability To

Lead Org Design efforts partnering with HRBPs and business leaders

Lead Org Design research efforts through primary research and leveraging outside Org Design networks

Apply organizational design processes, best practices, theories, and techniques to day-to-day work

Apply knowledge and experience to solve complex problems and organization challenges

Translate business unit strategy and apply to organization changes and design(s)

Facilitate small to large business meeting(s), design session(s), and workflow review(s)

Experience in interviewing stakeholders and drawing insights from qualitative feedback

Analyze data, draw conclusions, and identify trends and / or themes

Tell a story based on data, insights, and analysis

Provide recommendations to different levels of leadership

Communicate sensitive, confidential, and / or challenging information

Hold difficult conversations with stakeholders at various levels within the organization

Prioritize workload and execute work within the confines of deadlines and shifting priorities

Work independently as a Subject Matter Expert (SME) with limited supervision on organizational design related projects

Perform detailed analysis of job duties and assist with the development of job descriptions

Preferred Qualifications

Preferred - Masters

Healthcare, Health Plans, Pharmacy Services and / or Retail

Human Resources Business Partnering and / or Human Resources best practices

Compensation philosophy (e.g., Compensation Guidelines, job leveling, etc.)

Competency models and assessments

Education

Bachelor Degree preferred or equal years of working experience may be considered

Pay Range

The Typical Pay Range For This Role Is

$100, $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on : 09 / 20 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.