Regional Director of Operations- Northeast

Description

Director of Regional Operations – Northeast

Thrive Pet Healthcare | Remote with Regional Travel

About Thrive Pet Healthcare

Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. Our mission is simple yet powerful : to nurture those who care for animals. We do this by providing exceptional clinical care, investing in our people, and fostering a connected community across our network.

About the Role

The Director of Regional Operations – Northeast supports one or more geographic markets within Thrive Pet Healthcare’s network. This leader drives alignment, collaboration, and operational excellence across hospitals of all types.

Reporting to the Vice President of Operations, this individual will partner closely with hospital leadership teams to guide performance, ensure a strong hospital culture, and deliver an outstanding client and patient experience. The role involves frequent visits to hospitals throughout the region to support leaders, optimize operations, and implement company-wide initiatives.

Key Responsibilities

People, Team, and Culture

• Build relationships with hospital teams to promote engagement and a positive, inclusive culture.
• Mentor and coach hospital leadership teams, setting clear expectations and supporting their professional development.
• Collaborate with People Operations on recruiting, retention, learning, and change management strategies.
• Conduct on-site visits to gather feedback, identify opportunities, and strengthen team performance.
• Champion Thrive Pet Healthcare’s mission and values, ensuring alignment across all regional hospitals.

Client and Hospital Experience

Financial and Operational Leadership

Desired Competencies

Education & Experience

Additional Information

Travel : Frequent travel required throughout the Northeast region.

Compensation : Competitive and commensurate with experience, qualifications, and location.

Thrive Pet Healthcare offers a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, continuing education support, and more.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness of our team members, pet parents, and patients. We are committed to creating a diverse, equitable, and inclusive environment where everyone belongs and feels empowered.