Collections Representative

Collections Representative

We are seeking a motivated and persistent Collections Representative to support our team in Springfield, Missouri. This role serves as a critical link between insurance claims and the law firms processing those cases. You will be responsible for collecting on outstanding invoices by engaging directly with law firms, insurance carriers, and other stakeholders.

Job Title : Collections Representative

Location : Springfield, Missouri

Placement Type : 2 Month Contract

Description :

Make 310 outbound B2B collection calls daily to law firms, claims managers, and insurance adjusters.

Follow up persistently every 2 days using provided scripts and email templates, while adapting communication based on account responses.

Ask targeted questions to confirm payment details (e.g., check number, amount, mailing date, or correct point of contact).

Conduct detailed invoice research and send approximately 20 follow-up emails daily with account-specific information.

Track and manage account activity using Excel-based tools.

Handle a portfolio of accounts, with more experienced reps assigned to higher-value accounts and others managing higher volumes of smaller accounts.

Meet KPIs based on activity levels rather than total collections.

Skills :

Support, Collection, collections customer service, Excel, Claim, invoice processing

Top Skills :

Support, Collection, collections customer service, Excel

Additional Skills & Qualifications :

Customer Service, Excel, Collections

Experience Level : Intermediate Level

Pay and Benefits :

The pay range for this position is $17.00 - $20.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a fully onsite position in Springfield, MO.

Application Deadline :

This position is anticipated to close on Oct 31, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.