Client Services & E-Commerce Coordinator (Miami)

ALEXIS is seeking an experienced, highly organized, and polished Client Services & E-Commerce Coordinator to join our corporate office in Miami.

This is a fast-paced, high-performance role for someone who can balance exceptional customer service with strong operational and digital skills. Owning both the client experience and the daily functionality and presentation of the ALEXIS online store.

The ideal candidate operates with a luxury mindset, has impeccable attention to detail, and thrives under pressure and tight deadlines. This position demands precision, accountability, and consistency at the highest level. You must be able to manage multiple priorities simultaneously, adapt quickly, and maintain composure in a fast-moving, deadline-driven environment with very high expectations and low tolerance for error.

Location : Miami, FL (On-Site, Full-Time)

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Key Responsibilities

Client Services

• Act as the primary point of contact for all online client inquiries via email, chat, and phone, providing a polished, professional, and timely response at all times.
• Resolve customer concerns, complaints, and special requests with urgency, discretion, and diplomacy, especially for VIP and high-touch clients.
• Manage and track all returns, exchanges, and post-purchase requests including dry-cleaning logistics and replacements.
• Maintain a detailed client service log, tracking communications, issues, and resolutions.
• Liaise daily with warehouse and logistics teams to ensure accurate, on-time fulfillment and resolve shipping or order discrepancies immediately.

E-Commerce & Site Management

Marketing & Content

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Qualifications

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If you excel under pressure, hold yourself to the highest professional standard, and are passionate about delivering exceptional client experiences in the luxury fashion space, wed love to hear from you!