Ecommerce Coordinator (Miami)

Job Title : Ecommerce & Customer Experience Coordinator

Location : South Miami, FL 33155 (onsite)

Full-Time (onsite)

Job Summary :

A well-known fashion brand is seeking a strategic and results-driven E-Commerce & Customer Experience Coordinator to lead and scale our digital commerce operations in a fast-paced, high-pressure luxury fashion environment. This role requires a sharp, analytical leader who can balance the high stakes of luxury e-commerce while delivering a seamless, high-performing customer experience. As the E-Commerce Coordinator, you will be responsible for driving growth, optimizing digital performance, and ensuring operational excellence. This role requires someone who thrives under pressure, can manage multiple high-priority initiatives, and is relentless in delivering measurable results.

Key Responsibilities :

• Oversee and optimize the Shopify platform by managing product creation, sale, and collection launches, ensuring seamless functionality and high-speed performance.
• Oversee the order fulfillment process to ensure orders are accurately processed and shipped in a timely manner, working directly with the shipping department to coordinate all orders
• Develop and implement strategies to deliver a seamless, luxury-level online shopping experience from first touchpoint to post-purchase engagement.
• Oversee customer service operations, ensuring fast, efficient, and high-quality support in a high-volume, high-expectation environment.
• Develop data-driven digital marketing strategies for email, paid media, and SEO to drive traffic and sales.
• Monitor and optimize performance KPIs, including conversion rates, customer acquisition costs, and sales growth.