Customer Success Manager

Customer Success Manager (Remote US)

Remote | Full-time | SaaS | Series A

We're hiring a Customer Success Manager (CSM) to own a portfolio of 80100 B2B accounts (~$1M ARR). You'll be the primary partner for your customers post-onboarding driving adoption, retention, and growth across the full lifecycle.

This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action.

What You'll Do

Own the full post-onboarding relationship for your customer book

Drive adoption, engagement, and measurable value

Forecast renewals, identify churn risks, and support expansion

Partner with Sales, Product, and Implementation teams

Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact

What You Bring

24 years in Customer Success, Account Management, or SaaS

Experience managing a high-volume book (~60100 accounts / $750K$1M ARR)

Strong communication, organization, and cross-functional skills

Bonus : Exposure to compliance, insurance, or risk tech

Why Join Us?

You'll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow we want to hear from you.