Automotive BDC Business Development Customer Representative

Job Description

Job Description

Job Description :

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true personal skill  one built on personable communication and thorough product knowledge (we'll happily teach you everything you need to know) we want to talk to you!

The Customer Service BDC Consultant utilizes their superior communication ability, that includes written, phone and text skills to cultivate sales appointments.

Required Duties Include handling a steady volume of incoming & outgoing calls, emails & texts designed to engage customers and set appointments.  This will include follow up with unsold leads and follow up.  Goal oriented attitude, with a commitment to increase sales appointments for the sales staff & to provide sales management feedback.

ESSENTIAL DUTIES :

• Answer all incoming internet inquiries (calls, emails, texts) according to a proven script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Job Requirement : QUALIFICATIONS :

WHAT WE OFFER :

We Would Really Like To Hear From You!