Technical Operations Manager

About Shyld AI

Shyld AI is building the world's first platform of Physical AI Agents to automate infection prevention and operational intelligence within hospitals and beyond. Our autonomous UV-C disinfection systems, coupled with multi-modal sensing and AI, are deployed at leading health systems such as Stanford, Sutter, Kaiser, Tenet, and Prisma Health. As we scale deployments nationwide, we are looking for a hands-on and detail-oriented Technical Operations Manager to drive assembly, delivery, deployment, and customer onboarding.

Role Overview

The Technical Operations Manager will oversee the full operational lifecycle of Shyld AI's devices and services—from production and supply chain coordination to customer site deployment and onboarding. This role bridges technical execution and customer success, ensuring that every Shyld AI device is manufactured, shipped, installed, and activated seamlessly in healthcare environments.

You will work cross-functionally with engineering, product, supply chain partners, and customer success teams, playing a critical role in scaling Shyld AI's operations and ensuring high-quality delivery to our customers.

Key Responsibilities

Assembly & Production Management

• Oversee in-house assembly processes and coordinate with manufacturing partners.
• Develop and enforce quality control procedures to ensure reliable, compliant devices.
• Maintain accurate build records, inventory, and production schedules.

Supply Chain & Logistics

Deployment & Customer Onboarding

Cross-Functional Collaboration

Operational Excellence

Qualifications

What We Offer