MUNICIPAL REVENUE CLERK - TAX COLLECTOR'S OFFICE

MUNICIPAL REVENUE CLERK - 1041

GRADE - 108

PAY RANGE - Starting rate : $24.01 HOURLY - plus a comprehensive benefits package

If you are an individual who enjoys a fast-paced work environment, possess a high level of skill in the areas of : communication, customer service, attention to detail and have a passion for learning, this position is for you!

GENERAL STATEMENT OF DUTIES :

Performs a variety of high-level clerical and information dissemination services for employees and visitors within the Tax Collector's Office / Tax Department of City government; performs directly related work as required.

DISTINGUISHING FEATURES OF THE CLASS :

The principal function of an employee in this class is to serve as a central communication point and provide customer service within the Tax Collector's Office to City of Manchester residents conducting Real Estate Tax and State of NH DMV transactions. The work is performed under the supervision and direction of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative. Supervision may be exercised over other office personnel. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, business. and community organizations and the public. The principal duties of this class are performed in a general office environment. This position faces some risk of physical altercations with distressed customers or others.

EXAMPLES OF ESSENTIAL WORK :

• Answers department telephone calls and radio communications, receives and greets visitors to the department, and provides information to callers and visitors or refers them to appropriate departments or City personnel;
• Answers customer questions requiring detailed programmatic knowledge of Tax Collector's Office operations;
• Supervises, trains, evaluates, and coordinates the work of other office personnel;
• Follows up on complaints, involving gathering information from several Departmental and / or intra-Department sources;
• Compiles and archives key information on Department and / or City;
• Prepares correspondence, lists, and other documents on computer;
• Gathers, assembles, updates, distributes, and / or files a variety of information, forms, records, and data as requested;
• Processes in-person, online, and mailed payments for various department transactions;
• Receives cash for tax transactions, makes appropriate change, reconciles cash drawers, and prepares daily bank deposits;
• Utilizes basic math skills as required to calculate fees and charges, accept payments, and make accurate change;
• Responsibly, accurately, and safely handles large amounts of cash;
• Learns and recalls from memory and / or efficiently references and applies State laws, guidelines, and procedures to resolve any issue that may arise;
• Processes applications, licenses, or related documents, including bonds and certificates of insurance, and schedules inspections;
• Dispatches information to key Departmental personnel;
• Distributes incoming mail to all appropriate City departments;
• Prepares, updates, gathers, bundles, files, archives, and submits legal and financial documents used by the NH DMV and other City agencies;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES :

ACCEPTABLE EXPERIENCE AND TRAINING :

REQUIRED SPECIAL QUALIFICATIONS :

ESSENTIAL PHYSICAL ABILITIES :