Help Desk Analyst / Desktop support / Technical Support

Qualifications

High School diploma with 5 years of help desk experience

Associate Degree with 3 Years of help desk experience

Required Skills

Experience working in a Help Desk environment required

Experience in Microsoft Office Required

Experience in customer service Required

The Child Welfare Modernization Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

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