Client Delivery Lead

Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

The Role

As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space.

What You’ll Be Doing

• Define and execute the overall strategy for client projects, ensuring alignment with the client’s objectives and Prolific’s standards.
• Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle.
• Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals.
• Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery.
• Partner with internal teams, including sales, operations, and product, to ensure projects meet both client and organizational goals.
• Track and report on project delivery metrics, including timelines, budgets, and profitability, to ensure financial and operational targets are met.
• Establish and maintain project dashboards and performance trackers to provide real-time visibility into project status, risks, and opportunities for improvement.
• Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows.
• Continuously evaluate and improve delivery processes to enhance efficiency, scalability, and client satisfaction.
• Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities to improve overall delivery outcomes.

What You’ll Bring to the Role

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