Summary
The Receptionist & Office Coordinator plays a key role in creating a welcoming and professional environment at the Kansas City Symphony. This front-facing position combines customer service, administrative support, box office assistance, and facilities coordination. The ideal candidate is friendly, detail-oriented, and highly organized, with a commitment to delivering excellent service to patrons, staff, and visitors.
Essential Duties and Responsibilities include the following :
- Provide exemplary customer service to all patrons, both over the telephone and in person
- Maintain highest level of product knowledge and enthusiasm
- Act as Symphony representative at the Shirley Bush Helzberg Symphony House
- Maintain an organized & professional reception desk
Box Office Duties :
Achieve sales / solicitations / data management successMaximize patron participation by offering additional opportunitiesSupport data management policiesAnswer incoming phone calls and accurately process orders using Tessitura ticketing softwareFacilitate ticket purchases in person at the Symphony officesFulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructedInitiate outgoing telephone sales callsAssist marketing department by communicating customer feedbackProcess online submissions (student season passes, complimentary offers, etc)Help patrons exchange tickets, and solve simple customer service issuesAdministrative & Facilities Duties :
Provide clerical support to other departmentsGreet all building guests and direct them to the proper location or assist with their needsBe the point of telephone contact when someone desires to speak with the operator when calling in (instead of using the staff directory)Knowledge of daily events & appointments in the building including maintaining the the online room calendars.Point of contact for the shared copier / printer maintenance – (order toner, put in service requests, track service tickets)Point of contact for general building maintenance requests (initiate & monitor maintenance tickets)Oversee general office supplies and break room supplies, including purchasing and budget trackingOversee & manage breakroom equipment & dishes, including daily preparation of coffeeDaily processing of both incoming and outgoing mailReceipt of packages delivered to Symphony House and distribution to appropriate personnelPreparation of daily check reportOpening & closing of outside gates at open & close of businessOther duties as assigned or requested by the KCS management teamQualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Diplomacy and pleasant manner essential.Exceptional organizational abilities and acute attention to details and deadlines.Ability to work efficiently and effectively under pressure managing multiple priorities.Public manner which enhances the perception of the KCS as a well-run and professional organization.Team player with a high degree of personal initiative and drive.Tactful, discreet, calm under pressure.Education and Experience :
Bachelor's Degree preferred1-2 years sales and / or customer service experienceClassical music interest or willingness to learnMicrosoft Office – Excel and WordTicketing or CRM software knowledge (or ability to learn quickly)Basic math skillsLanguage Skills :
Superior verbal and written communication skillsExcellent grammarFriendly and helpful personality, pleasing telephone mannersPhysical Demands
Sitting at the computer for several hours at a timeUsing a telephone and / or head setCarrying boxes of supplies to various areasWork Environment
Position is located in an office.It is sometimes necessary to attend meetings at the Kauffman Center for the Performing Arts or other off-site locations.Must be able to work varied hours – primarily days, with evenings and weekends as needed occasionally for special events. Example : Memorial Day weekend concertThe Kansas City Symphony is an Equal Opportunity Employer. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.