Veterinary Client Service Representative, CASEEthos Veterinary Health • Boulder, CO, US
Veterinary Client Service Representative, CASE
Ethos Veterinary Health • Boulder, CO, US
1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionBoulder, CO Schedule : FULL TIME Exact Schedule TBD Compensation : $19 - $21 based on experience and skills assessment Duties & Responsibilities : Provide high quality customer service that meets or exceeds the expectations of our clients Facilitate admission of patients Support the doctors and support staff as needed Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief Collect deposits for appointments and procedures Communicate patient progress / owner updates to clients in the lobby Answer questions clients may have while in the lobby Schedule future appointments / follow up as needed Sign in visitors and vendors Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk / lobby area – wipe down surfaces, sweep lobby, etc. Collaboration, Integrity, Respect, and Compassion Qualifications : Knowledge, Skills, and Abilities : Provide high quality customer service that meets or exceeds the expectations of our clients Facilitate admission of patients Support the doctors and support staff as needed Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief Collect deposits for appointments and procedures Communicate patient progress / owner updates to clients in the lobby Answer questions clients may have while in the lobby Schedule future appointments / follow up as needed Sign in visitors and vendors Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk / lobby area – wipe down surfaces, sweep lobby, etc. Collaboration, Integrity, Respect, and Compassion Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! Ability to work independently and with little or no supervision Ability to multi-task and produce quality work while making effective decisions Why Join Us? Be part of a team that embraces cutting-edge technology including CT and MRI studies. Access continuous learning opportunities and expand your skill set with ongoing training and development. Work alongside passionate professionals dedicated to providing the highest level of care. Make a meaningful impact on the lives of our furry patients and their families every day. We're thrilled to announce a major expansion at Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, marking a new chapter of growth and opportunity! To meet the evolving needs of our patients and community, we're adding a dedicated corridor for Internal Medicine, Dentistry, Dermatology, and Ophthalmology services. This addition, along with extensive renovations to our ICU, Nephrology, and minimally invasive suite , will provide state-of-the-art equipment and enhanced facilities. With this expansion, we’re adding over 10,000 square feet of cutting-edge space, creating an environment where excellence in patient care thrives. We’re excited to continue growing, elevating healthcare, and making a meaningful impact—together! At CASE, our Compassion Committee works diligently to ensure each patient experiences a stress-free visit. We employ a variety of calming tools and protocols, including separate Feline and Canine ICUs, soothing music, and specialized pheromone products to reduce fear and anxiety. Our dedicated team provides personalized care, monitoring emotional and pain levels to maintain comfort and prevent negative experiences.
Client Service Representative Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder.
Our state-of-the-art, 27,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care.
Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.
We are currently seeking a Client Service Representative to join our Client Services team!
General Overview :
- In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Location :
Maintain coffee and supplies for client use Ability to work nights, weekends, holidays as needed to fit the needs of a 24 / 7 emergency veterinary hospital Uphold our Core Values in all aspects of the job :
Maintain coffee and supplies for client use Ability to work nights, weekends, holidays as needed to fit the needs of a 24 / 7 emergency veterinary hospital Uphold our Core Values in all aspects of the job :
Innovative Environment :
Professional Growth :
Collaborative Team :
Impactful Work :
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Veterinary Client Service Representative • Boulder, CO, US
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