Team Lead - Customer Support

Introduction to the job

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site.

This role sits within the Micron Sustaining team in Boise, ID. This Team Lead opening will have 8-10 Field Service Engineers as direct reports who are responsible for the repair and maintenance on EUV, DUV, and Yieldstar systems.

Role and responsibilities

Lead a local customer support team; creating synergy and collaboration with other teams and ASML’s customers

Create an environment of trust, open communication, creative thinking and cohesive team effort

Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured people development

Identify team needs including hiring, development and performance management

Consistently manage team according to ASML policies, safe, manpower planning procedures and processes

Customer interface- understand expectations, needs and drives quality and timely execution

Continuously drive improvements for local organization and world-wide community

Supervise technical progress and proactively drive solutions with an empowered team

Education and experience

Bachelor’s degree in a technical field or associate’s degree in combination of equivalent years of work experience.

Minimum 3 years’ experience working in a manufacturing environment with a technical background on metrology / lithography or similar equipment.

Minimum 1 year experience with external stakeholder management.

Minimum 1 year experience in people leadership methodologies (coaching, mentoring, etc.).

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve and working together is the only way to do that.

You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.

There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills :

Result driven-demonstrate ownership & accountability

Motivate, inspire and influence others

Ability to build and extend trust

Ability to manage and drive organizational change

Value cultural differences

Demonstrate open, clear, concise and professional communication

Process orientation with the ability to clearly document and share information

Ability to lead in dynamic environments and competing demands

Strong customer focus

Other information

Legal / export license control (see below)

Travel 20% continentally with occasional WW travel to support other regions as needed

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel;

stoop, kneel, crouch, twist, reach, and stretch.

The employee may occasionally lift and / or move up to 25 pounds

Will be required to work compressed work week, if there is a business need

Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety

May require time inside the clean room working with electromechanical equipment, dependent on company needs

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and / or enjoy equal access to the benefits and privileges of employment.

If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company’s reasonable accommodation process.