Junior Support Specialist

A company is looking for a Junior Support Specialist to begin their journey in customer support.

Key Responsibilities

Respond to and resolve customer queries via email, focusing on transactional issues like refunds and cancellations

Escalate complex queries to appropriate internal channels

Continuously improve product knowledge and participate in team meetings to enhance processes

Required Qualifications

0-2 years of experience in a customer support or customer-centric role

Proficient English speaker

Ability to work remotely and communicate effectively across different time zones

Strong interest in helping and interacting with people

Investigative mindset with a desire for continuous improvement