Service Manager

About ArtHaus Properties

The expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It's an exciting moment to lead, build, and leave your mark.

About the Role

The Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the successful completion of maintenance requests, preventive maintenance programs, capital projects, and unit turnovers. The Service Manager leads the maintenance team, upholds safety standards, and ensures all work is completed efficiently, on schedule, and in compliance with company policies and local regulations.

Primary Responsibilities

Maintenance Leadership and Team Management

• Supervise, train, and develop all maintenance staff, including Assistant Service Managers, Technicians, and Porters.
• Conduct daily maintenance briefings and assign work orders and priorities based on urgency.
• Perform daily quality control inspections to ensure all maintenance work meets company standards.
• Maintain team productivity above 90% work order completion rate per week.
• Ensure emergency and on-call procedures are clearly communicated and followed by all team members.

Operational Maintenance and Repairs

Emergency work orders : Completed within 2 hours .

Preventive Maintenance and Safety

Financial and Inventory Management

Resident Service and Communication

Qualifications

Compensation and Benefits