Solution Delivery Analyst - Cloud Ops

Overview

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Primary Purpose

The Solution Delivery Analyst - Cloud Ops role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long-term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.

Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Carlisle, PA, Salisbury, NC and Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
• Lead mid-to-large projects including the activities below :
• Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
• Translate business needs identified by the business and / or production owners into agile stories or waterfall business requirements.
• Partner with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes.
• Work with the business and Quality Assurance in building out test cases / matrices to ensure proper testing of solutions prior to production deployment.
• Execute tasks during System Integration Testing, record passed test cases, document failed tests and re-execute as needed.
• Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
• In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover.
• Participate in Solution Implementation & Post Production Hyper Care Support.
• Responsible for and drives all third level technical support for application and systems services for a specific functional area.
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis.
• Accountable and responsible for performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software relationships.
• Engage with Engineers and Product Teams to ensure solution delivery and operational support needs are met and manage all technical engagement with senior SMEs and team.
• Lead root cause analysis on complex issues and recommend and implement opportunities for continuous performance improvement of systems including through s.
• Partner with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine operational changes for the services / applications within established standards.
• Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
• Identify and drive end-to-end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability.
• Ensure operational stability of a 24 / 7 / 365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Qualifications

Preferred Qualifications

Salary Range : 92,640 | 115,800 | 138,960

This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.

All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we\'re actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

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